Data Brief: The Impact of Covid on Digital Support Sessions, Feb-April 2020

A surge in digital adoption would normally be a good thing, but it can cause unforeseen complications when it happens almost overnight.

Our latest data brief shows a dramatic uptick in visits to contact and support pages across financial, retail, and travel sites. The brief covers: 

  • Sessions trend to support pages 
  • Spikes impacting the customer experience
  • Actionable takeaways to improve digital support sessions

Download for free to read the data and see our actionable recommendations. 

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