Data Brief: The Impact of Covid on Digital Support Sessions, Feb-April 2020
A surge in digital adoption would normally be a good thing, but it can cause unforeseen complications when it happens almost overnight.
Our latest data brief shows a dramatic uptick in visits to contact and support pages across financial, retail, and travel sites. The brief covers:
- Sessions trend to support pages
- Spikes impacting the customer experience
- Actionable takeaways to improve digital support sessions
Download for free to read the data and see our actionable recommendations.
