Case Study: Extra Space Storage Embraces Cross-Channel Agility

Extra Space Storage - Feature Image

"Our legacy technology would just make us watch session after session, but since implementing Quantum Metric we can immediately get the details we need." - Brian Van Ausdal, Senior Product Manager at Extra Space Storage. 

Download to discover how Extra Space Storage: 

  • Reduced frustration from contextless and detail-lacking ticket submissions.
  • Can better understand new and existing issues by observing customer experience. 
  • Is focusing on mobile app experience with A/B testing 

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