Alaska Airlines improves call center outcomes



Alaska Airlines has reduced call times and contact center costs by enabling user observability. 

Instead of asking callers to explain in detail where they struggled on the Alaska website, an agent can simply ask when he/she visited the site, look up the user’s session in Quantum Metric, then watch the replay to troubleshoot.

Download the full case study to find out how to: 

  • Reduce call center time
  • Reduce helpdesk time
  • Reduce engineering time on defect resolution
  • Improve the employee experience

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